Kaslo infoNet Society

On behalf of the Kaslo infoNet Society (KiN) we wish to apologize for the recent disruptions you experienced to your high-speed Internet service. Each occurrence was a separate power malfunction with our equipment on Mt. Kaslo. Each occurrence required our volunteers to arrange for helicopter service, to troubleshoot  and replace the malfunctioning equipment as quickly as possible.

We appreciate your patience with our non-profit, volunteer-operated service. We endeavour to provide you with the best possible service at all times; however, from time to time service disruptions do occur and take time to address due to the remote and rugged locations of much of our network equipment.

Should you need to determine the current status of our service during any future outage in the south, please call us at 250-353-1546. We will provide updated information on this line and you can also leave us a message to provide specific details of your situation. It is not possible for us to all customer calls individually and to also focus on making the necessary repairs in a timely manner.

Thank you for choosing KiN as your high-speed Internet service provider. We truly appreciate your business and do everything in our power to provide you with the most reliable and highest quality service possible.

Michael Rogers
President, Kaslo infoNet

To report a service problem or determine the current status of our service during an outage in the south, please call 250-353-1546. Or Larry in the north at 250-366-4412.